How Much Time—and Revenue—Are You Losing to Technology Issues?

We’ve all experienced lost productivity due to technical difficulties. Slow-loading computers, bogged-down internet connections, printer issues, and dropped phone calls can turn what should be quick, everyday tasks into long, painful ones.

These issues are frustrating for everyone. But tuned-in business owners know that they’re not just frustrating; they’re costly. Lost productivity translates into fewer sales, less production, longer lead times on key data preparation—all of which ultimately mean a reduction in revenue and profits.

The natural question for business owners, then, is how much productivity—and how much profitability—is your company losing?

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Social Engineering: How Scammers are Using Low Tech Tools to Gain High Tech Access

Social Engineering: How Scammers are Using Low Tech Tools to Gain High Tech Access

A business’s data is its most important asset. To protect it, companies hire IT services providers to put up firewalls, encrypt passwords, maintain anti-virus software, backup data, and more. It takes the most advanced hacker to break through these barriers outright. However, there are other ways to gain access to your data that bypass these obstacles. Some scammers use human psychology to dig their way in. The technology these people use is low tech, but the strategy is effective. Businesses should be aware of this type of security threat as well and do everything possible to guard against it.

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Chatbots, Live Chat & "Meet with Me" Apps: the Growing Self-Service Side of Sales

Chatbots, Live Chat & "Meet with Me" Apps: the Growing Self-Service Side of Sales

Today, when we want to learn more about a company, browse for products, or find a place to eat, just about every single one of us with internet access starts with an online search. These search engines are powered by self-improving algorithms that make it easier to find exactly what we’re looking for. Many businesses understand this trend of using technology to get answers and have begun incorporating similar tools right on their homepage.

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The Story Behind Affinity’s Core Values

The Story Behind Affinity’s Core Values

At Affinity, we believe that being the best managed services provider for businesses in the Greater Nashville area means striving toward a mission and vision that helps us focus on serving the best interests of our clients and keeping our team excited about their work. At every team meeting, we begin by reading every bullet point in our mission and vision, and discussing ways we have succeeded in—or could do better at—living up to them.

To help us carry this practice with us into our daily work managing, supporting, maintaining, and strategizing our client’s IT, our owners, Sean and Betsy Wright, decided to boil the essence of our mission and vision down into a single core values statement.

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Nightmare Scenarios: How Outsourced IT is Helping Owners Sleep at Night

Nightmare Scenarios: How Outsourced IT is Helping Owners Sleep at Night

It’s a paradox we all face on a daily basis, whether we realize it or not: introducing technology into our businesses’ workflows opens up vast opportunities—greater efficiency, remote working capabilities, seamless collaboration, actionable business data—while at the same time introducing new and terrifying risks not only to the security of our data but also the very viability of our businesses. For many business owners, knowing this makes it hard to sleep at night, or to fully enjoy a weekend off.

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Nashville Construction Engineers: Your Jobsite May Be Safe. What About Your Network?

Nashville Construction Engineers: Your Jobsite May Be Safe. What About Your Network?

While on a job, construction-specific IT services must enable access to plans and other data from a secure network. This fast-paced environment calls for immediate support to mitigate issues wherever and whenever they occur.

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The Affinity Team's Predictions for Technology in 2019

As we close the book on 2018 and look ahead to 2019, we’re all curious about what trends might affect our businesses and our lives in the new year. And it’s hard to think of an industry more dynamic, with new trends from one moment to the next, than technology.

Still, as your managed services provider, we wanted to give you some sense of what kinds of developments we see coming down the pike in the new year. While no one has a crystal ball, our team of technology experts have some educated predictions about what we can expect in technology, from consumer devices to cybersecurity, in 2019. Our hope is that these predictions will be helpful to you in your business planning, as even developments in consumer tech might affect your customers in interesting ways. Plus, if you’re anything like us, thinking about what technology might make possible in the near future is just plain fun.

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Hey Nashville Insurance Agencies, Have You Ensured that Your IT is Secure?

Hey Nashville Insurance Agencies, Have You Ensured that Your IT is Secure?

Insurance is all about offering protection and peace of mind. Insurance agencies across Nashville seek out the same sense of protection and peace of mind from their own managed IT services that they strive to give to their insurance clients. In order to remain competitive in today’s business climate, your insurance business needs an IT strategy that provides the space for secure, responsive, and seamless interaction with your clients. Secure IT solutions should be a priority for every insurance agency as clients expect communication around personal billing information and claim history data to be handled efficiently and securely.

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A Managed Services Provider’s Tools of the Trade

As a company, Affinity’s vision includes becoming the best-in-class managed services provider in Greater Nashville for organizations intent on growth. That is a vision we can’t turn into reality without investment—investment in constantly honing our processes, in consistently finding and developing great team members, and in implementing the right technical tools to facilitate the most efficient technology service possible.

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What Printers Need from an Outsourced IT Company

What Printers Need from an Outsourced IT Company

There are a variety of needs that quality outsourced IT providers should cater to when working with printers. Managed IT services can enhance your expertise, improve productivity, and keep printers up and running – all while being cost-effective in the long run.

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Outsourced IT: A Law Office Checklist for Secure Storage

Outsourced IT: A Law Office Checklist for Secure Storage

The importance of confidentiality and security in a law office cannot be overstated, and your IT storage should reflect this. Outsourced managed IT services should help implement secure cloud storage systems that ensure their policies and SLAs address practical and ethical concerns for legal professionals.

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Outsourced IT in Nashville: What Financial Firms Need for Success

Outsourced IT in Nashville: What Financial Firms Need for Success

Throughout Tennessee and across the globe, financial firms are using outsourced business IT support to take advantage of advanced tech solutions and advisory services. These solutions and services aid in developing a holistic IT strategy with strong security and disaster recovery solutions.

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Outsourced IT in Nashville: A Guide for the Entertainment Industry

Outsourced IT in Nashville: A Guide for the Entertainment Industry

The entertainment industry sits among the most bullish industries planning to significantly boost IT outsourcing solutions. The reason for this extends beyond achieving long-term cost efficiencies. It is also a response to recent dramatic shifts in fundamental aspects of the entertainment industry itself. As ever-changing new models for technology, distribution, and business constantly cause the entertainment industry to evolve, comprehensive outsourced IT solutions are needed in order for entertainment businesses to keep up.

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The ROI of Outsourcing IT vs. Building an In-House IT Team

The ROI of Outsourcing IT vs. Building an In-House IT Team

Network uptime has never been more important for business than it is today. Employees, customers, and business partners expect fast and continuous access to applications and information at all times. It is critical that IT managed services providers prioritize network uptime. Developing an IT strategy that works to eliminate network downtime is becoming vital as companies’ relationships with both staff and clients become more dependent on reliable network support and IT services.

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Network Uptime: Signs Your Network is Slowing Down

Network uptime has never been more important for business than it is today. Employees, customers, and business partners expect fast and continuous access to applications and information at all times. It is critical that IT managed services providers prioritize network uptime. Developing an IT strategy that works to eliminate network downtime is becoming vital as companies’ relationships with both staff and clients become more dependent on reliable network support and IT services.

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Does Outsourced IT Matter?

In today’s technology-driven business climate, managed IT solutions are now more important than ever. Through outsourcing, companies can reap the benefits of implementing advanced IT strategies without having to support in-house IT departments or pour inefficient investment into IT infrastructure. Below are a few reasons why outsourcing your IT support can have a major positive impact on your business.

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